FAQs

1. What are Promise Blankets made of?

All our blankets are crafted from 100% premium cotton for maximum comfort, softness, and breathability. Every blanket is proudly made in the USA.

2. How long does shipping take?

We offer fast and reliable shipping:

  • USA: 2–5 business days
  • Canada: 5-10 business days
  • Worldwide: 10–20 business days

Shipping times may vary slightly during holidays or peak seasons.

3. Do you ship internationally?

Yes, we ship worldwide. Shipping costs and estimated delivery times are shown at checkout.

4. How much does shipping cost?

We offer simple and transparent shipping:

Free Shipping:

All orders $99 USD and above qualify for free shipping worldwide.

Orders Under $99:

A small flat-rate shipping fee will apply, calculated at checkout based on your location.

5. What is your return policy?

We offer a simple 30-day return policy.

If you’re not completely satisfied, you can return your blanket in its original condition and packaging. For change-of-mind returns, return shipping may apply.

If your blanket arrives damaged, defective, or incorrect, we’ll replace it at no cost.

6. How do I start a return or exchange?

Email our support team at support@promiseblankets.com within 30 days of receiving your order.

Please include:

  • Your order number
  • The reason for return/exchange
  • Photos (if the item arrived damaged or incorrect)

We’ll guide you through the process and issue a refund once the item is received.

7. Can I cancel or change my order?

Because each blanket is made to order:

  • Orders can be cancelled or changed within 12 hours of placing them.
  • After production begins, we may not be able to cancel or modify the order.

8. How do I wash my blanket?

For best results:

  1. Machine wash cold (max 30°C / 90°F)
  2. Gentle cycle with mild detergent
  3. Non-chlorine bleach as needed
  4. Tumble dry low
  5. Do not iron directly on the printed design

9. Are the designs long-lasting?

Yes! Our printing process embeds the artwork into the fabric, ensuring vibrant colors that resist fading over time.

10. Are these blankets safe for sensitive skin?

Promise Blankets are made from 100% cotton, a natural and gentle fabric suitable for most skin types.

11. How can I contact customer support?

You can reach us anytime at:

📩 help@promiseblankets.com

We reply within 1–2 business days.